1. Castle Rock Mortgage, LLC collects nonpublic personal information about you from the following sources:
    • Information received from you on applications or other forms;
    • Information about your transactions with Castle Rock Mortgage, LLC, Castle Rock Mortgage, LLC's affiliates, or others; and
    • Information received from a consumer reporting agency.
  2. Castle Rock Mortgage, LLC does not disclose any nonpublic personal information about its customers or former customers to anyone, except as permitted by law.
  3. Castle Rock Mortgage, LLC restricts access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. Castle Rock Mortgage, LLC maintains physical, electronic, and procedural safeguards that comply with federal regulations in order to guard your nonpublic personal information.All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Disclaimer

By submitting your phone number to Castle Rock Mortgage, LLC, you are authorizing a representative of our company to send you text messages and notifications. Message frequency may vary. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us, and HELP to receive help.

How we use collected information

No mobile information will be shared, as described in §5.1.4 of CTIA Messaging Principles and Best Practices, with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency varies per user. Message and data rates may apply. Text HELP for help. Text STOP to Unsubscribe. Carriers are not liable for delayed or undelivered messages.

We may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: To send messaging to those individuals when they have consented to such messaging.
  • To complete the services requested: Information is used to complete the service requested by the user.
  •  Castle Rock Mortgage, LLC may disclose the following information to companies that perform marketing services on its behalf or to other financial institutions with whom it has joint marketing agreements:
    • Information received from you on applications or other forms, such as your name, address, social security number, assets, and income;
    • Information about your transactions with Castle Rock Mortgage, LLC, Castle Rock Mortgage, LLC's affiliates, or others, such as your account balance, payment history, and parties to transactions;
    • Information received from a consumer reporting agency, such as your creditworthiness and credit history.

How users consent to messaging

  • The user fills out a form on the website where they can consent to receive notification messages from our company. There is also a box they can check to receive product updates and/or marketing messages. The messaging disclosure is displayed to users by this form.
  • By submitting your phone number, you are authorizing us to send you text messages and notifications. Message frequency may vary. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.